A young DC attended one of my seminars recently. At the mid-day break he approached and said “This is brilliant! I’ve got pages of notes and love everything I’m hearing.” I was flattered and said thank you, but there was more than delight in his voice – there was great surprise.
I smiled and asked him if he was surprised that he was enjoying himself and here was his answer: “We were told that people like you were the devil and here I am in the devil’s lair and I’m loving it!” We both laughed.
I pressed further by asking what he expected and what he found. “I have always been told that what you teach is not in the patients best interest; you are just in it for the money and what you teach is American rubbish. However, it’s just the opposite; your clients that I know swear that the patient is better served in your system and that you teach and practice quality service first and foremost. PLUS, I find the teaching is smart and user friendly.”
I asked my new British friend to do me a few favors: “First, if you find anything I teach that doesn’t serve the patient, tell me. Second, if you can, tell others what you found to be the truth about my work. And finally, PLEASE don’t step on my tail again.”
